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Privacy Policy

How we use your information

For our services , users are required to provide certain information for the registration process namely your name, email address, sex, age, PIN code , sexual orientation, password etc., and / or your occupation, interests, and the like.. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and Soham Selection may use the above said User information to, maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

Terms of Use

The Member or any users using the Site agree these Terms of Use ("Agreement").

RETURN & CANCELLATION POLICY

This policy governs the cancellation and return of any Order placed by the App/Website User (defined hereinafter) on www.sohamselection.com (defined hereinafter) or the Android or the iOS app.

1.Sohamselection incorporated under the Companies Act, 2013 having its registered office at 6, Jalaram Society,Opposite Sardar patel Vidhyalay,Nana Varachha, Surat, Gujarat, 395006

2.ShamSelection, “Website / App User" or “User” or “he/ she” or “his/ her” shall mean any natural or legal person who is competent to enter into a legally binding Contract under the “Indian Contract Act, 1872” (hereinafter referred to as the “Contract Act”). Any person who is not competent under the Contract Act to enter into a legally binding Contract including minors, un-discharged insolvents, persons of unsound mind etc. are not eligible to use this App/ Website. This App/ Website is intended for individuals who are 18 years of age or above. By accessing or using this App/ Website or the services rendered by this App/ Website in any manner, the App/ Website User warrants that he/ she is 18 years of age or above.

3. By accessing, browsing, using and/or availing the services, products and tools provided by this App/ Website, the App/ Website User agrees to abide and be bound by the provisions of this “Return and Cancellation Policy” as applicable to this App/ Website. The App/ Website User’s access to and use of this Site and/or the Services is conditional upon the App/ Website User’s acceptance and continuous compliance with the provisions of this “Return and Cancellation Policy” and the Terms of Use and other policies available on this Site at all times. The App/ Website Owner reserves the right to refuse access to this App/ Website and/or terminate account(s) and/or remove and/or edit content at any time without Notice to the App/ Website User. It is the App/ Website User’s responsibility to review this “Return and Cancellation Policy” periodically for updates/ changes. The App/ Website User’s continued use of this App/ Website following the posting of changes will mean that he/she accepts and agrees to the revisions. If the App/ Website User does not agree to be bound by any of the provisions of this Return and Cancellation Policy then he/ she shall not use and/ or access this App/ Website.

4. The App/ Website Owner owes no liability to the App/ Website User for citing any reason for cancelling any Order made by the App/ Website User.

5. By mere use of this App/ Website, the App/ Website User expressly consents to the terms of this “Return and Cancellation Policy”. This “Return and Cancellation Policy” is incorporated into and subject to the Terms of Use of this App/ Website. This “Return and Cancellation Policy” shall be read in accordance with and subject to the provisions of the Terms of Use of this App/ Website.

6. The App/ Website Owner’s decision shall be final to decide whether the cancellation and / or return request of the App/ Website User is accepted or not.

7.1. In case of product(s) ordered under this category, cancellation of the Order is allowed only till the product(s) has not left the warehouse of the App/ Website Owner.

8.2. The App/ Website User is advised to check the product(s) thoroughly at the time of delivery and in case of any problem, including but not limited to, size, colour, style and/ or damage, the App/ Website User shall intimate the Delivery Personnel about the same and shall return the product(s) with the Delivery Personnel. The Delivery Personnel will wait at the App/ Website User’s address for 15 minutes from the time of delivery for the App/ Website User to try the product(s) and return the same in case of any problem with the same.

8.3. Once, the Delivery Personnel leaves the premises of the App/ Website User and till the product(s) reaches the warehouse of the App/ Website Owner, any kind of damage found on the product(s) shall be the sole liability of the App/ Website User.

8.4. In case the App/ Website User fails to return the product(s) on the return date, a per day late fee of 5% of MRP of the product will be charged up to a maximum of MRP of product.

8.5. The above late fee shall be payable by the App/ Website User in the same manner as the App/ Website User has paid for the Total Price of the product(s) while placing the Order.

8.1. If the Site User has to return any product(s) upon its receipt, which is ordered from this category, he and/ or she shall place the return request within 12 hours from the time of delivery by sending an email to sohamselection007@gmail.com

8.2. No refund shall be made by the App/Website Owner if the return request is made by the App/Website User after 12 hours from the time of delivery.

8.3. In case the App/Website User fails to return the product(s) on the return date, a per day late fee of 5% of MRP of the product will be charged up to a maximum of the Security Deposit deposited by him/ her.

9. In case of cancellation and/ or return of any Order being placed by the App/Website User, the refund(s) to be made by the App/Website Owner to the App/Website User of the Security Deposit and/ or Rental Fee and/or Delivery Charge and/ or any other charge(s) would be refunded within 15- 45 days from the date of cancellation and/ or the return, depending upon the Bank Policies of the App/Website Owner and the App/Website User, respectively.

10. All the refunds to be made are done through the Third Party Payment Gateways engaged by the App/Website Owner. However, the App/Website Owner shall not be liable in any manner, if there is any delay/ failure in the processing of the refund to be made to the App/Website User, instead it is the liability and responsibility of the Third Party Payment Gateways. It is hereby stated that the App/Website Owner will take reasonable steps to get the refunds processed in a timely manner, but, it cannot guarantee the same.

11. The App/Website User shall return the Sohamselection Zip Bag, Wooden Hanger, Jewellery Box (if any) along with any other merchandise which was delivered with the product(s). Failing which, INR 150/- shall be deducted from the Security Deposit (if the product(s) delivered is ordered from the Sohamselection) and/ or INR 150/- shall be paid by the Site User to the Delivery Personnel who comes to pick-up the product(s), if the product(s) delivered is ordered from the Sohamselection.

12. The App/Website Owner will inspect the product(s) returned by the App/Website User when it reaches its warehouse and check whether the product(s) is intact and is in the same condition as it was when it was delivered to him/ her. Sohamseleciton reserves the right to take the final decision about the condition of the returned product(s).

13. In case of any Major Damage (any kind of loss which diminishes the commercial value of the product, including but not limited to, theft, alteration, non-reversible treatment to the fabric, replacing original product with fake product, fabric burn, ripping off of the fabric) being caused to the product(s) while it is in the custody of the App/Website User, an additional charge of up to 100% of the Retail value of such product(s), as determined by the App/Website Owner, shall be payable by the App/Website User.

14. The App/Website User explicitly agrees to the levy of such additional charge on account of Major Loss (defined above) being caused to the product(s) while in the custody of the App/Website User, as determined by the App/Website Owner.

15. In the event of Major Loss (defined above) being caused to the product(s) being ordered from the Sohamselection, the additional charge, as determined by the App/Website Owner, shall be payable by the App/Website User in the same manner as the App/Website User has paid for the Total Price of the product(s) while placing the Order.

16. In the event of Major Loss (defined above) being caused to the product(s) being ordered from the Sohamselection, the additional charge, as determined by the App/Website Owner, shall be adjusted from the Security Deposit being paid by the App/Website User and in case of the additional charge being higher than the Security Deposit, the App/Website Owner is explicitly authorised by the App/Website User to levy the balance of such additional charge, the balance of the additional charge shall be payable by the App/Website User in the same manner as the App/Website User has paid for the Total Price of the product(s) while placing the Order.

17. The App/Website User is advised to check the product(s) thoroughly at the time of delivery and in case of any problem, including but not limited to, size, colour, style and/ or damage, the App/Website User shall intimate the Delivery Personnel about the same and shall return the product(s) with the Delivery Personnel. Once, the Delivery Personnel leaves the premises of the App/Website User and till the product(s) reaches the warehouse of the App/Website Owner, any kind of damage found on the product(s) shall be the sole liability of the App/Website User.

18. The Pick-up time shall be mutually decided between the Delivery Personnel and App/Website User over phone-call on the day of pick-up. The Delivery Personnel shall call the App/Website User for knowing the Pick-up time.

19. It is hereby clarified that the App/Website Owner will take best efforts to ensure that the product(s) ordered by the App/Website User under any of the categories mentioned on this App/Website are delivered within the timelines specified in the Terms of Use of this App/Website, however, in case of delay of more than 1 (one) day from the specified delivery date and/ or time, the App/Website Owner shall refund the entire amount charged for the product(s) ordered by the App/Website User from this App/Website.

20. The name and contact details of the Grievance Officer are provided below:

PAYMENT POLICY

The refundable deposit, if any, has to be paid in full while accepting the delivery for the placed order. The affiliates of Sohamselection completing the delivery will hand over a proforma invoice with the payment details chosen by the customer. The invoice / receipt would be mailed to you electronically on successful completion of the order.

There are no charges for delivery and pick-up, However Sohamselection may start charging for the extra service at any point in future. The deposit, if any, is a refundable & interest free amount, billed to you at the time of delivery or at the time of confirming the order online and will be subject to refund only post successful verification of the quality of the apparel returned to Sohamselection.

The deposit, partially or in full, may be retained if the apparel is damaged beyond repair i.e. can’t be repaired or the cost of repairs being very high.

DELIVERY POLICY

Lessee has to be present at the agreed date and time at the specified address given while placing an order with Sohamselection.

Accepted apparel/accessory cannot be returned without the fee being charged for. Once you have accepted the delivery, no request on refunds, alterations, exchanges may be entertained, however the decision of Sohamselection would be considered final.

Though we do quality checks at our end before delivery, the lessee is expected to see if there are any damages and report the same to representative of lessor so that an exchange may be arranged. Sohamselection does not guarantee that the same apparel/accessory would be made available for exchange.

One signed copy of the pro-forma invoice is to be kept by each party.

PICK-UP POLICY

At the time of delivery, the apparel/accessory would be collected in the containers provided by Sohamselection and will not be checked until they reach the warehouse of the company. In case of damages, the company will inform you of the damages and would take specific actions on retaining the deposit, an invoice will be given to you for the same.

DAMAGE POLICY

The Lessee agrees to pay for any damage to, loss of, or any theft (disappearance) of apparel/accessory , regardless of cause or fault.

Minor wear and tear is accepted and will be ignored, on consideration and acceptance by Sohamselection.

Any damage that results in the product being unusable will result in the deposit amount being charged to the lessee.

Stains on apparel/accessory which are not removable via dry cleaning / cleaning will result in deposit amount being charged to the lessee. The extent of damage would be ascertained by comparing against the apparel as was delivered to you by Sohamselection. Any variation showing damages, if ascertained as not caused by normal wear and tear, would result in the deposit being retained.

REFUND POLICY

If the apparel / accessory quality check is complete without any reports on wear and tear and damage to the apparel, the whole amount of refundable deposit will be refunded to the Lessee without any interest within 7 working days. It is clarified that any cancellation of the Order(s) made by the App/Website User for any of the product(s) shall be subject to the Return and Cancellation Policy. All the provisions of the Return and Cancellation Policy shall govern any of the cancellation requests made by the App/Website User in relation to any of the Order(s) placed by him/ her.

APPLICABLE LAWS AND JURISDICTION

Terms of Use and all other policies available on this App/Website shall be interpreted and construed in accordance with the laws of India.

Any dispute or claim relating to products available on this App/Website or the services rendered by this App/Website , its enforceability or the termination under these Terms of Use and/ or other policies available on this App shall be governed by the Arbitration and Conciliation Act, 1966 by a sole arbitrator, who shall be appointed by the App/Website Owner. The place of Arbitration shall be Surat and the language of proceedings shall be English. The App/Website User and the App/Website Owner agree specifically to submit to the exclusive jurisdiction of the Courts of Surat, India over any disputes relating to the subject matter, herein.

Unless, otherwise specified, the products available and the services offered by this App/Website are solely rendered in India. The App/Website Owner makes no representation that the products on this App/Website are for use/ available in any other Country/ location other than India. The App/Website User may choose to access this App/Website from any other location, other than India, but, he/ she does this in his/ her sole discretion and the App/Website Owner shall not be responsible, in any manner, for supply/ delivery of products ordered from locations, other than India.